Alerts

Consumer
Alerts

Free Trial Offers

The truth about "FREE" trial offers. They usually end up costing you a lot of money and headache. The majority of what we see in debit card disputes comes from these types of offers. You may have just ordered the latest and greatest diet aid, skin care cream or miracle acne fix for free, that is until you see they have charged you additional fees, shipment costs or even started you on their program automatically. This usually results in us having to close the debit card and issue a new one, then attempt to get back the money that you didn't know you agreed to. Also, if you used your account number instead- This results in having to close your account and open a new one, move all of your deposits and so on. Please be aware and be careful of any "too good to be true" offers.


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There’s an app for that (but it might be fake)

As more and more consumers are shopping with mobile apps, fraudsters are following the money. There are fake phone apps popping up that impersonate well-known retailers in order to steal your personal information. Their names are similar to well-known brands, and their descriptions promise enticing deals or features.


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FBI Warns Banks Of Latest Scam 'Coaching' Victims For Money

Thieves instruct victims on how to lie when banks question wire transfer

The Kansas City Division of the Federal Bureau of Investigation notified MBA (Missouri Bankers Association) about the rise of fraud scams nationwide, including the latest trend of criminals " coaching" victims.

Recently, an elderly victim in Missouri was contacted by an individual claiming to be a federal agent and demanding the individual pay back taxes owed to the IRS. The caller instructed the victim on how to wire money to a specific account and how to circumvent inquiries and lie to bank employees when questioned about the wire transfer. "Coaching victims" is another way for thieves to manipulate and extort an individual while evolving and adjusting to counter any safeguards in place.


FDIC Publishes a Bank Customer's Guide to Cybersecurity

What Consumers Can Do... and What Banks and Regulators Are Doing ... to Help Prevent Online Fraud and Theft

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CFPB's New Tool Measures 'Financial Well-Being'

The Consumer Financial Protection Bureau on Friday released a new tool to help financial educators and others assess and quantify financial well-being among consumers.

The tool is composed of 10 questions based around four elements of financial well-being, as defined by a report issued by the CFPB in January: having control over one’s finances; having the capacity to absorb a financial shock; being on track to meeting financial goals; and being able to make choices that allow one to “enjoy life.” Based on responses to the assessment questions, consumers are given a financial well-being score which can be used as metric to help financial educators to track progress over time. Read the CFPB report.


October is Cyber Security Awareness Month

  • Set strong passwords and don’t share them with anyone.
  • Keep your operating system, browser, and other critical software optimized by installing updates.
  • Maintain an open dialogue with your family, friends and community about Internet safety.
  • Limit the amount of personal information you post online and use privacy settings to avoid sharing information widely.
  • Be cautious about what you receive or read online- if it sounds too good to be true, it probably is.

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INTERNET BANKING SECURITY MAINTENANCE - TO HELP PROTECT YOU AGAINST POTENTIAL VULNERABILITIES.

In an effort to maintain the highest level of security, a change is being made to browsers allowed to access Internet Banking. The browsers that will NOT be impacted are Internet Explorer 11 and the latest versions of Chrome, Firefox, and Safari.With this change, effective September 1, 2015, any user that is using Internet Explorer 8 or older on Windows XP will no longer be able to access Internet banking. If you have problems connecting to Internet banking, upgrading the browser to the latest version should alleviate the problem.


Issues with Debit Cards for All PIN Based Transactions

At this time, F&C Bank is experiencing issues with debit cards for all PIN based transactions. (PIN based is anytime you use your PIN to make a purchase, get cash back or use the ATM) Please make your purchases as a credit, signing for the transaction. We will post updates as we have more information. Thank you for your patience as a resolution to the PIN based transactions is being completed!


A Text Message Mess

Let me set the scene: your friend John is rushing to get his daughter from school and his son to the soccer field, and he still needs to stop at the grocery store because there’s nothing in the fridge. In the midst of this everyday madness, he gets a text message from Google with a verification code. He thinks, “That’s weird. Maybe I should log in to my email and see what’s going on.”

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FDIC Consumer Newsletter features tips for teaching young people about money

Other topics include computer security for bank customers, credit scores, and a new savings account for children with disabilities.

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Five Key Tips from the FDIC for National Consumer Protection Week

To read more about the tips from the FDIC visit the FDIC Consumer News


The Secrets of Mystery Shopping...Revealed

Do you love to shop? If so, you may be tempted by unsolicited emails or newsppaer ads that claim you can earn a living as a secret or mystery shopper by dining at elegant restaurants, shopping at pricey stores, or checking into luxurious hotels. But, according to the Federal Trade Commission (FTC), the nation's consumer protection agency, marketers who promise lucrative jobs as mystery shoppers often do not deliver bona fide opportunities.

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Be aware of scam phone calls

We have been notified of scam calls. The scammer is pretending to be with Enterprise Bank calling people- claiming that their debit card has been frozen. It is an automated call and the instructions state to press one to enter your account information. The ultimate goal of these scams is to steal identity or money. Please continue to be alert to possible fraud and you are urged to be cautious and follow these guidelines:

  • Be suspicious of unsolicited calls related to a security problem.
  • Never provide credit card details or other information to an unsolicited caller.
  • Use legitimate company phone numbers to call and verify if there is an issue with your accounts.
  • Keep Windows and your other software up to date, especially antivirus software.
  • Use strong passwords and change them regularly.

Protection for your Debit Card

To protect your account from the increasing amount of debit card fraud we have BLOCKED the use of debit cards in some states & foreign countries. If you are planning to travel out of state or the United States, prior to your trip please call F&C Bank at (816) 850-5516 to authenticate your card for use while you are traveling.


Avoid online scams!

It is important to keep your hard-earned money and your identity safe. Please visit the FBI website to find tips to protect yourself and your family from various forms of Internet fraud.


Small Business Resources

To read more about Protecting Personal Information: A Guide for Business, please visit the Federal Trade Commission.


E-mails fraudulently claiming to be from the FDIC

To:
Chief Executive Officer (also of interest to Security Officer)
Subject:
Consumer Alert
Summary:
E-mails fraudulently claiming to be from the FDIC are attempting to get recipients to click on a link, which may ask them to provide sensitive personal information. These e-mails falsely indicate that FDIC deposit insurance is suspended until the requested customer information is provided.
Distribution:
FDIC-Supervised Banks (Commercial and Savings)
Note:
Paper copies of FDIC Special Alerts may be obtained through the FDIC's Public Information Center, 877-275-3342 or 703-562-2200.

The Federal Deposit Insurance Corporation (FDIC) has received numerous reports from consumers who received an e-mail that has the appearance of being sent from the FDIC. The e-mail informs the recipient that "in cooperation with the Department of Homeland Security, federal, state and local governments…" the FDIC has withdrawn deposit insurance from the recipient's account "due to account activity that violates the Patriot Act." It further states deposit insurance will remain suspended until identity and account information can be verified using a system called "IDVerify." If consumers go to the link provided in the e-mail, it is suspected they will be asked for personal or confidential information, or malicious software may be loaded onto the recipient's computer.

This e-mail is fraudulent. It was not sent by the FDIC. It is an attempt to obtain personal information from consumers. Financial institutions and consumers should NOT access the link provided within the body of the e-mail and should NOT under any circumstances provide any personal information through this media.

The FDIC is attempting to identify the source of the e-mails and disrupt the transmission. Until this is achieved, consumers are asked to report any similar attempts to obtain this information to the FDIC by sending information to alert@fdic.gov.

For your reference, FDIC Special Alerts may be accessed from the FDIC's website. To learn how to automatically receive FDIC Special Alerts through e-mail, please visit the FDIC's website.


Sandra L. Thompson, Director
FDIC: Division of Supervision and Consumer Protection

Contact the bank for more detailed information.